Shipping Policy

Last updated: 29 August 2026

This policy applies to orders from 12 Volt Hub, operated by Lawson Services Pty Ltd (ABN 19 080 656 800).

Australia-wide delivery

We deliver throughout Australia using Australia Post, couriers, distributors and Australian manufacturer delivery networks. Remote, island and restricted-access locations may require additional time or charges. We will contact you before dispatch if a material surcharge applies.

Dispatch timeframes

We aim to dispatch stocked goods within 1–3 business days. Prepared looms, terminated cable, wiring packs, cut-to-length goods, backorders and products dispatched from an Australian supplier may take longer. A different timeframe stated on a product page takes priority.

Carrier and checkout timeframes are estimates and begin after dispatch. Peak periods, weather, road closures, remote schedules, carrier disruption and events beyond our reasonable control can cause delays.

Renogy delivery

We do not hold Renogy inventory at our premises. Renogy products are dispatched directly to the customer from Renogy’s Australian distribution network.

Standard delivery is included in the advertised price of Renogy products where the product page displays free delivery. This inclusion applies to the Renogy product itself and does not automatically make separately dispatched 12 Volt Hub looms, cables, connectors or accessories freight-free.

Renogy stock availability and dispatch timing are subject to confirmation through the Australian distribution network. If an item becomes unavailable or materially delayed, we will contact you with the available options.

Separate parcels

An order containing products from different dispatch locations may arrive in two or more parcels. For example, a Renogy charger may arrive directly from the Australian supplier while a compatible 12 Volt Hub loom arrives separately. More than one tracking number and different delivery dates may apply.

Delivery charges and free delivery

Delivery charges are shown at checkout. Free delivery applies only where displayed and may exclude bulky goods, remote areas, special freight, redirection, express services or separately dispatched goods. We will not add an undisclosed material freight charge after payment; if an exceptional charge is required, we will seek your approval or offer a refund for the affected item.

Address details

Provide a complete street address, postcode, contact name and telephone number. Contact us immediately about errors. Once an order has entered a supplier’s dispatch process or been collected by a carrier, changes may not be possible and redirection or re-delivery fees may apply.

Tracking and authority to leave

Tracking is provided where available. If authority to leave or a safe-drop instruction is nominated, the parcel may be left without signature. Risk passes when delivered or left as authorised, except where we or the carrier remain legally responsible.

Damage, missing items and lost parcels

Inspect deliveries promptly. Photograph damaged packaging before opening and retain it. Contact us as soon as reasonably possible with the order number and evidence so we can investigate. If tracking stalls or a parcel is missing, we will raise an enquiry with the relevant carrier or supplier. Carrier investigation periods apply. Nothing in this process limits Australian Consumer Law rights.

Returns from different dispatch locations

Contact 12 Volt Hub before returning any item. A Renogy or other supplier-dispatched product may need to be returned to an address nominated by the Australian supplier rather than to us. We will provide the correct instructions after reviewing the request.

Contact

Email sales@12volthub.com.au or call 1800 12V HUB (1800 128 482).